Microsoft Complete for Xbox Elite Controller with Accidental Damage Coverage (3 years)...

I bought Microsoft Complete for Xbox Elite Controller with Accidental Damage Coverage (3 years) and have had the controller replaced, but now it shows like the replacement was not migrated to the plan. I need to get it fixed.

I have already had to file standard warranty replacements numerous times. I am yet to use this one after the 1 year manufacturer warranty. Not that that has expired I am blocked from using the "Microsoft Complete for Xbox Elite Controller with Accidental Damage Coverage (3 years)" because it was associated with another serial. I need a real person at microsoft to help.

Hi WestonWard! My name is Ricardo an independent advisor ready to help you with this situation!

It's Microsoft complete coverage plan, you can check that information here

https://www.microsoft.com/en-us/d/microsoft-com...

Microsoft Complete covers your Xbox One console, plus included controller, against accidents and mechanical or electrical breakdowns for up to three years. For covered controller and console, you get up
to two replacements of a standard controller or one replacement of an Elite Controller, and one replacement of the console – no deductible required.

To extend warranty coverage for your Xbox One system, you can purchase

Microsoft Complete for Xbox One with Accidental Damage Coverage at the time of your console purchase or within 45 days of console purchase. Just bring your Xbox console to a Microsoft Store* or

contact a Microsoft Store sales agent.

See the
Microsoft Complete Terms and Conditions for more info.

*U.S., Canada, and Australia only. No longer available in Puerto Rico.

For replacement of controllers during your Microsoft Complete coverage period, contact Xbox Support.

Hi Steamjunk,

Thanks for reaching out to us here on the Forums!

It would be best to try cleaning the controller in case it is just dirty or sticky. Worst case scenario, you would need to take/send the controller in for a repair.

Also, the controllers are not covered by a 1 year warranty even when part of a bundle. The controllers have a 90 day warranty unless they are Elite controllers.

It is also best to look into the
Microsoft Complete for Xbox One with Accidental Damage Coverage.

I hope this information helps!

I’m in the United States. I ordered this product directly from the Microsoft website. Not a store. It was shipped from California to Arkansas. I bought the Xbox series x with controller, and the Microsoft complete for Xbox with accidental damage coverage (3 years). I have emails and screenshots to verify this. I would just like this issue to be recognized and fixed please. I paid extra money for the 3 year warranty. Please let me know if I need to do anything on my end to get this issue resolved.