My account doesn't exist when I try to log in and it already exists when I try to create...

My main problem is that when I try to log in, is it says that account doesn't exist. But my account exist as I can see it in the friends list of my other account.

Hi Mia, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please try resetting your password. Detailed steps on resetting your password can be found in the following support article:

https://support.microsoft.com/office/eff4f067-5042-c1a3-fe72-b04d60556c37

If should send the information to your recovery e-mail and phone.

Hi and thanks for reaching Microsoft Xbox gamer's community.
My name is Josef.
I'm an Independent Advisor

Hope you're doing great today despite this Anatoli

I don’t like to give bad news but it seems that your account has been compromised, you can try to recover it following steps here:

https://support.microsoft.com/account-billing/h...

Please note that here in the forums no one can assist you with this process / tell you the specific-new email address / modify or share account details due to privacy and security policies

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Kindly try removing and re-adding your account on the Xbox, Wattson. Make sure that you know your new Microsoft credentials.

" REMOVE ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

​​​

ADD ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​"

Hey Lucas, thanks for the answer.

Excuse my late response, had some trouble getting THIS account back after trying some fishy stuff to get to my old one.

That's tragic. Means I lost all of my progress on my account.

I understand that I can't recover my old account now. I am lucky that I "only lost" an account to a game, could've easily lost much more to be frank.

So I can create a new Microsoft account with my old email I had been using before, since it doesn't matter anymore?

I suppose I also can't ask for my old Minecraft username if I were to buy a new account, let alone get it for free?

(FYI, I have since regained access to my mail inbox)

Again, thank you for your insightful response; otherwise, I would have still been searching for a way without success.

Alex