Why can't I access online game features on 1 account but the other accounts are fine?

Discus and support Why can't I access online game features on 1 account but the other accounts are fine? in XBoX Games and Apps to solve the problem; So I was trying to play halo infinite with some friends but it said I had to "authenticate with services" so I waited and I got into the menu but I was... Discussion in 'XBoX Games and Apps' started by Matthew Manners, Dec 1, 2022.

  1. Matthew Manners
    Matthew Manners Guest

    Why can't I access online game features on 1 account but the other accounts are fine?


    So I was trying to play halo infinite with some friends but it said I had to "authenticate with services" so I waited and I got into the menu but I was unable to join my friends fireteam or play any online options. So the next day I try on a different account and was able to play just fine so I tested on other games like Skyrim where I couldn't get access to mods or the creation club and I also tried fortnite which I couldn't get to work either on my main account. I have tried fully restarting my xbox, checked my internet and signing out and back in to my account.

    :)
     
    Matthew Manners, Dec 1, 2022
    #1
  2. Francia J. Win User

    Why can't I access online game features on 1 account but the other accounts are fine?

    That's great to know and you don't have to apologize. I am happy that it's working now.
  3. Matthew Manners Win User

    Why can't I access online game features on 1 account but the other accounts are fine?

    I'm sorry, it seems that everything is now working and I just didn't notice so I would like to apologize and thank you.
  4. Francia J. Win User

    Why can't I access online game features on 1 account but the other accounts are fine?

    Can I have the exact message that you're getting with all other games?
  5. Matthew Manners Win User

    Why can't I access online game features on 1 account but the other accounts are fine?

    Hi, I would like to thank you for trying to help but I was unable to fix it by following the steps.
  6. Francia J. Win User

    Why can't I access online game features on 1 account but the other accounts are fine?

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    Kindly remove and re-add the account that you’re having an issue with by following the steps below:

    REMOVE ACCOUNT​​​

    ​​​

    1. Press the Xbox button to open the guide. ​​​

    2. Select System > Settings > Account > Remove accounts. ​​​

    3. Select the account that you want to remove, and then select Remove to confirm. ​​​

    4. When you're finished, select Close. ​​​

    ​​​

    POWERCYCLE CONSOLE​​​

    ​​​

    1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

    ​​​

    ADD ACCOUNT​​​

    ​​​

    1. Press the Xbox button to open the guide. ​​​

    2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

    3. Enter the Email address and the password.​​​

    4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

    5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​
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Why can't I access online game features on 1 account but the other accounts are fine?

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