Xbox Elite Series 2 Controller Quality Issues (Defective Hardware)

So I heard good things about the Elite 2 and decided to pick it up as a controller for my PC about a week ago. First of all, I LOVE IT. However, I noticed that I had to be really precise at times when pressing
the "A" button on my controller to get the input to register. At first I thought it was just me, but then I went back to my Day One Edition Xbox One controller and immediately noticed a difference in input registration. So, I did some research and found that
a lot of other people are having similar issues with the face buttons. I returned my first controller to Microsoft and exchanged it for a brand new one. The employees who helped me were awesome and acknowledged that this is a known issue with these specific
controllers and that Microsoft is aware of the defect. So, I get home, open my second controller and it seemed much better regarding button inputs. But over the course of a few hours I began to notice the same issue with my A button, which I documented in
a video I've linked below. When pressed at specific angles, the input doesn't register in the software, nor in game. The controller in this video was my second and was exchanged for ANOTHER brand new controller. After testing my third controller I found
that the face buttons (specifically the "A" button) are WORSE in terms of input registering than the second controller. I returned the third controller and picked up a Razer Wolverine TE.

Link to my reddit post on this topic with video: https://www.reddit.com/r/microsoft/comments/f02iis/xbox_elite_series_2_controller_a_button_missed/

Microsoft, please, please, please fix this issue in future batches of this controller (if you haven't already). It is SO incredible in terms of look and feel, but it is totally unjustifiable for
something that costs $180 to come out of the box with defects like this. If it was just my first one, I would brush it off since there are bound to be defective units, but I received three in a row with the exact same defect. And I'm note alone. I've seen
posts where others say they've exchanged the controller SEVEN TIMES! I want to support this product and recommend it to people but I honestly can't because it carries a huge risk and could force an individual to waste their time if they have to return it multiple
times just to get a working product.

Has anybody else experienced something similar with this controller? Did I just get extremely unlucky? I'm sure I'm nitpicking with the inputs, but only the A button seemed to have the issue, which I find very
odd.

Microsoft, if there was a way to purchase a verified working controller that doesn't come out of the box defective, I would love to own this product. I like everything about it much more than the Razer controller
I purchased, but at least it works properly.

:)

 

I've had 3 controllers now with the same issue, a button doesn't register properly. I hope the fourth will work but have little hope.

 

Unfortunately, the fourth is a failure as well. Don't know it anymore!! Are all the replacements they send you have a flawed A button. I lost faith in MS and this controller.

 

received the fifth ( actually the 7th because i've preordered got two on release with same problem), but the same flaws A button not working